All sales are FINAL. No returns, refunds, or exchanges.
Due to delays related to COVID-19, orders not items not in stock may take 2-4 months to arrive.
In-stock items are usually shipped within 5-7 days of order. Items not in-stock can take longer.
You or another person will need to be present to sign for delivery. Our carriers cannot leave shipments unattended. A carrier representative may contact you to arrange a time of delivery.
Please inspect your packages prior to signing for the delivery. If you notice apparent damage to the packaging, note the damage on the carrier’s delivery sheet. If you have any questions, please email us at [email protected]
We are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience. All sales are FINAL.
Damaged & Missing Parts
Through many years of experience, we have learned to package our products to withstand damage during shipping, avoid selling items easily damaged during shipping, and discontinue suppliers whose damage rate is too high. If something arrives from us that looks damaged, or if parts are missing, please notify us right away. We will work to help you get needed replacements as quickly as possible at no extra charge.
Suspected or Actual Damage If Shipped by Truck Freight
If you decide you do not want parts or a replacement unit, the product can be returned under our Return Policy. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts or a complete replacement, we will pay to return the item to us.
In the case of a manufacturer's defect, we can replace the defective part, or if needed, the entire unit. We stand 100% behind our products and the manufacturers who produce them, and we will make every effort to resolve any problems.